This is the privacy notice of Inicio Group Ltd in this document, “we”, “our”, or “us” refer to as Inicio Group Ltd.


This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:

verify your identity for security purposes
sell products to you
provide you with our services
provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us here . However, if you do so, you may not be able to use our website or our services further.

3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:

  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
    For example, we may process your data on this basis for the purposes of:
  • record-keeping for the proper and necessary administration of our business
  • responding to unsolicited communication from you to which we believe you would expect a response
  • protecting and asserting the legal rights of any party
  • insuring against or obtaining professional advice that is required to manage business risk
  • protecting your interests where we believe we have a duty to do so

4. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information. Specific uses of information you provide to us

5. Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

6. Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of PayPal or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

7. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We do not keep any personally identifiable information associated with your message, such as your name or email address.

8. Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

9. Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems when you visit our website

10. Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
We use cookies in the following ways:

  • to track how you use our website
  • to record whether you have seen specific messages we display on our website
  • to keep you signed in our site
  • to record your answers to surveys and questionnaires on our site while you complete them
  • to record the conversation thread during a live chat with our support team
  • We provide more information about the cookies we use in our cookie policy.

11. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

12. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
Disclosure and sharing of your information

13. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

14. Third party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

15. Data may be processed outside the European Union
Our websites are hosted in United Kingdom
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
For example, some of the software our website uses may have been developed in the United States of America or in Australia.
Access to your own information

16. Access to your personal information
At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

To obtain a copy of any information that is not provided on our website you may send us a request via our contact page.
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

17. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us here.
This may limit the service we can provide to you.

18. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

19. Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children.
If you are under 18, you may use our website only with consent from a parent or guardian
We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

20. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

21. How you can complain
If you are not happy with our privacy policy or if have any complaint then you should tell us by email by using our contact us page.

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at

22. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defence in court.

23. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

24. Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.


Inicio Group Ltd
The Genesis Centre
Garrett Field
Birchwood, Warrington

t. 0161 418 4180


Muhammed Ali
Muhammed Ali
14:24 20 Oct 22
Inicio Group is an amazing company that values their employees. Great people to work with, great experience to gain and a massive opportunity for growth and learning.
Phillip Glover
Phillip Glover
12:47 09 Jun 22
I have been an employee at Inicio for over 6 years. I have been given so many opportunities to grow and develop and have shared so many amazing experiences with young people. Its a pleasure to be part of the Inicio family were you are known as an individual and not just a number on payroll. I couldn't see myself working anywhere else.If you want to work for a company that is dedicated to supporting both its Workforce and young people to grow and develop to achieve together, then this is the company for you!
Jordan 'Thordan' Burrows
Jordan 'Thordan' Burrows
17:46 14 Apr 22
I've worked here in the maintenance department since August 2021 and although at the beginning there were some issues those have been brought up and resolved (mostly teething issues due to the company moving maintenance in house, which was new for them as it was previously done externally with contractors.)The reason for my 5* review is because it goes without saying that every single workplace has its issues, however generally speaking most places of work "listen" but don't tend to act on the feedback provided. From my personal experience I can honestly say that any issues that I've had I've been made to feel more than welcome to discuss them with the CEO and resolutions have been worked towards where possible.The staff and young people in the services as well as the members of staff at Head Office are all welcoming and friendly.
Emma Johnson
Emma Johnson
13:32 15 Feb 22
Excellent company to work for. The Pathways Group puts the young people at the forefront of their business and are dedicated to making a positive difference to their lives.The company also values its employees. Management are very supportive and encourage development where possible. Would definitely recommend working for this company, excellent environment and a very rewarding job.
Melissa Thomason
Melissa Thomason
10:31 10 Feb 22
The pathways group is a fantastic company who offer an outstanding service to young people.The staff team are passionate about the service and are continuously striving to improve their service for young people.I have worked within head office and have never worked anywhere that has been as welcoming as them, they are kind, hard working and it is such a rewarding place to work.I have also worked in service at the houses pathways run and they are homely, clean and put the young people at the centre of their care, giving them never had before experiences.As a student social worker at pathways it’s been a privilege to work alongside the staff team and witness such outstanding practice across the board. I have learnt a lot from them all that I can take with me as a social worker.If your looking for the best job in the world then this is the place to be :)
Tabeth Mabiza
Tabeth Mabiza
12:51 08 Feb 22
The Inicio Group Ltd is an amazing company to work for. They genuinely care for their staff and go out of their way to ensure that health and mental wellbeing are provided for through their wellness and crisis fund. There is a clear path for progression and personal development is actively encouraged and supported. Inicio is simply head and shoulders above other organisations in the Youth Social Services sector.
Katie Platt
Katie Platt
12:08 07 Feb 22
I've been working for Pathways for nearly 8 months as an apprentice, during this time I have been given so many opportunities to grow and develop and I now have a clear path for my future, staff are so dedicated and passionate to making a positive difference to young people's lives. I would highly recommend working here!
Adelle Wallace86
Adelle Wallace86
19:20 05 Feb 22
I have worked for pathways for over 2 years, they are a fantastic company to work for not just for the young that they support but the overall support that they offer their staff. Thier core values are at the heart or everything that they do. I have never felt more supported from any other previous company in relation to my mental health and wellbeing. Potential and progression are nurtured to the individuals full potential. Couldn't see myself happier working anywhere else.
Michelle A Hirons
Michelle A Hirons
20:10 04 Feb 22
Excellent company to work for. This company genuinely puts the kids at the forefront of their business the kids are not just an after thought like many of these companies that just think of the money. Likewise this company takes very good care of its employees.The Managers are supportive and always offer encouragement and praise. I have to be honest , I am still finding things a little surreal , I never thought I would find a company within health and social care that actually genuinely care about the kids they support...I am so glad I did . I love this company that is now my second family .This company and imparticular the CEO showed me such amazing kindness and empathy through a very difficult time in my life. Thank you Pathways ..genuinely and sincerely. Michelle
Mel Thackery
Mel Thackery
15:50 04 Feb 22
Have had the pleasure to see how this unique, forward thinking company works during my time as a student social worker on placement with them. The work culture is encouraging and the team across the board strive to provide the best outcomes for the young people in the transition process to complete independence. I personally have found that they take the time to listen and actively encourage growth with training, advice and practical support. Can’t recommend this company enough.
Nicole Hemmingway
Nicole Hemmingway
15:40 04 Feb 22
Since starting my journey with Pathways I have had so many opportunities and I have always been supported to be the best version of me. EVERY win within Pathways is celebrated, no matter how small. At Pathways I feel valued, recognised, and challenged each day. The work we do is so humbling and rewarding and I am so lucky to be part of such an amazing team.
Jessica Manton
Jessica Manton
15:37 04 Feb 22
Pathways provides an excellent and supportive working environment. A good work life balance with excellent development oppotunities.
Aniqah Hussain
Aniqah Hussain
16:04 31 Jul 21
I have completed my placement at Pathways as a Student Social Worker. Whilst working at Pathways, I have had the opportunity to work with young people to provide them life skills for independent living. The staff at Pathways have supported me throughout my journey and it has been a privilege to be part of the team. This has been a rewarding job and I will be returning to work as part of the Bank Staff team within the company.
Nicola Dodd
Nicola Dodd
13:39 29 Mar 21
Working with Pathways since 2018, I have been commissioned to provide communication coaching and training services. I've had the pleasure of working with the leadership team to help develop bespoke education as part of their personal development journeys. The upbeat and positive attitude of all staff is reflected in the amazing service offered in their many locations across the Manchester and North of England. Providing exceptional support to the young people in their care is at the heart of everyone at Pathways.
Jonathon Dony
Jonathon Dony
09:33 28 Mar 21
Pathways have experienced incredible growth since they first started 10 years ago. Despite their success and growth, they have always made sure their values remain the same. They take pride in supporting young people and improving the lives of people in their care.The staff are dedicated, friendly and passionate which comes across in everything they do. The training, knowledge and support that is given to staff is invaluable.I would recommend Pathways to anybody looking for a career in social care.
21:01 24 Mar 21
Pathways goes above and beyond for the young people in their care. The staff are fantastic and take pride in everything they do. They company has gone from strength to strength, recently celebrating their 10 year anniversary. A true trailblazer in their field.
darren hopkins
darren hopkins
20:44 24 Mar 21
Pathways is an outstanding Company. It has just celebrated its 10 years, and it is a pleasure to have witnessed the passion and dedication to the development and support of its young people.
David Thompson
David Thompson
16:17 24 Mar 21
Pathways is passionate about the wellbeing of our Workforce, and our Service Users. We are a company that upholds high standards of service and conduct and we believe that our young people deserve the best. We have always, and will always value the commitment and dedication shown by our amazing staff, and do our best to support and develop each and every member of our workforce, whether they be an employee, volunteer, or student social worker.We are not a company that accepts mediocre, but our compassion and values will always ensure that those who want to grow and achieve are given the time, support and resources needed to succeed.We are all always learning, and the voice of our workforce helps shape the Organisations direction, we embrace this culture and ensure everyone has a platform whereby they can be heard.
Anna Kotsonouris
Anna Kotsonouris
16:03 24 Mar 21
Pathways is a fantastic organisation, run professionally by passionate people. They are innovative and solution driven to improve the lives of people in care. Their commitment to help children around the world in partnership with our team at Village by Village is truly commendable
Mike A
Mike A
17:39 18 Mar 21
Student social worker currently on placement. Pathways is a fantastic company who offer a great service for young people. Staff are amazing! Everyone has made me feel welcome and I look forward to coming to work everyday. It’s been a privilege being part of the team.Candice
harry tell monkey yeet
harry tell monkey yeet
22:19 24 Dec 20
I currently work here. Its is an amazing place to work at the support is endless. The passion that comes from all people to make a change in young people's life. You watch them grow and achieve and its the most amazing thing to watch. Your treated as an individual and seen as a person and not just a person on the payroll.David who owns the company, started this on his own, watching his commitment to make young peoples life something they can be proud of is inspiring. And I have truly been inspired to make something of myself. I can not thank pathways enough for the opportunity they gave me, knowing I had little experience. But they stand by their core values and make you believe in yourself because they believe in you.If you want a job where no two days are the same the chance to grow and train then Pathways is definitely the company for you!
Kimberley Rowley
Kimberley Rowley
14:44 24 Dec 20
Pathways has been a fantastic experience, all staff have been fantastic, knowledgeable and supportive. I have had the privilege of being on placement for this company. Everyone has gone out if there way to make me feel welcomed and apart of there team. They also put me through a rigorous training scheme which will stand me in good stead for my future. I cannot thank you enough for each staff member and young person for making my experience positive one. Thank you ?
luke hall
luke hall
10:44 24 Dec 20
I have worked for Pathways a little over 2 years now. I joined with minimal experience but a passion to make positive change for young people. The company saw that in me and afforded me a wealth of training and development opportunities. With this support and training I now proudly manage my own services, and am able to project my passion through my teams to help our young people achieve positive outcomes. If a career in social care is your passion, then Pathways is the place to be.
Chris Elliott
Chris Elliott
12:44 18 Dec 20
David commissioned Sound & Colour Films to produce a video to commemorate the 10th anniversary of Pathways, they are an exemplary client to work with.Clear vision and communication of what they want to produce but they allowed us the freedom for our creativity to flourish. Very easy to work with and accepting of our guidance during the project, quick to sign off costs and move things forward.Through meeting a number of young people and staff during the filming and hearing their stories, it’s clear that the work Pathways does to help young people is nothing short of heroic and the teams go above and beyond everyday.Looking forward to working together on the next project soon.
Jennifer Spence
Jennifer Spence
15:08 04 Dec 20
As a social work student on placement at Pathways, I have seen nothing but fantastic work carried out at here. The commitment shown by all members of staff is amazing to see in action, from the highly involved management team, to the well-being coordinators and inclusion workers. The young people are given such a high level of support, with constant opportunities to ask for changes and opportunities in the regular ECHO meetings. Each and every young person matters, there are no exceptions.
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